Solution:
1. Get the request id from the user,
2. Go to SYSADMIN --> System Administrator --> Others --> View Requests screen, search for the request. Click on Tools --> Manager log to see under which manager this program is being executed. Check the status of the manager in Concurrent --> Manager --> Administer and take necessary action.
3. If the Manager screen doesn't show any entry, this means the program is not attached to any manager. The application team needs to include this program under one of the managers.
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